Meet Our Team
Hilary Hellman is President of Ancillary Care Strategies. Hilary's passion is to partner with client organizations to facilitate their transformation in even the most challenging of economic and healthcare environments. With 12 years as a Founder and Principal of Ancillary Care Solutions, and leveraging more than 25 years of healthcare management experience, Hilary is thrilled to lead our team into a new and challenging era. Her first venture was as owner of a nationwide rehabilitation company that specialized in the sales, marketing, licensing, service delivery and management of rehabilitation facilities, acute hospitals, nursing homes, home health agencies and specialty outpatient clinics. In addition, Hilary has been a principal at several start-up companies, including a long-term care facility, a leading edge pharmacy and disease management company and a healthcare software enterprise. Hilary is certified by the American Speech and Hearing Association (ASHA) and is a member of Adaptive Business Leaders (ABL) and Executive Women in Healthcare. Ms. Hellman earned a Master of Arts Degree and Bachelor of Arts Degree in Speech-Language Pathology and Audiology from San Diego State University.
Ms. Hellman is a frequent presenter and author.
Laurie Fiorica is Vice President of Ancillary Care Strategies. Laurie is passionate about helping teams and organizations dramatically improve their processes, develop their cultures and achieve outstanding results by increasing business value through waste reduction, data-based decision making and employee development and engagement. Laurie has held a variety of senior management positions, including Chief Operating Officer of a large Multi-Specialty Practice and as VP, Operations, and VP, Organizational Improvement. Laurie has a proven track record of substantial and sustainable business results, and has led and managed lean transformations in high volume and low volume, FDA-regulated manufacturing environments as well as serving as Toyota Production System Sensei to several healthcare entities, including Thedacare (WI), Dreyer Medical Clinic (IL), and Women's College Hospital (Ontario, CA). She has unique expertise in ancillary optimization, (including physical therapy, laboratory, radiology and ambulatory surgery), data management and analytics, and operational excellence in orthopedics, musculoskeletal, primary care, pediatrics, women's health and oncology service lines. She has also served as consultant leading over 1000 improvement events and facilitating more than 2500 hours training. Laurie has a Master of Science Degree from the University of Rochester School of Medicine and Dentistry and a Bachelor of Science Degree in Biology from the State University of New York (SUNY) College at Geneseo. Ms. Fiorica is a Master Six Sigma Blackbelt Practitioner and a recipient of the 2012 Woman of the Year recognition by the National Organization of Professional Women.
Ms. Fiorica is a speaker, teacher and facilitator in a multitude of areas, including: strategic planning, systems thinking, lean methodology, Six Sigma methodology, interpersonal skills, operational management and leadership and project management. Some examples include:
- Improved lab transcription productivity by 46% and reduced defects by 50%.
- Designed Medical Home model for a Multi-Specialty Clinic;
- Facilitated the development and implementation of organizational structure changes and improvements.
- Drove growth in outpatient therapy revenue of 35% with productivity gains of 17%.
- Applied level-loading techniques to urban as well as rural medical centers to create cutting edge "staffing to demand" processes – establishing core scheduling, acute demand variation response, establishing a more flexible workforce, virtually eliminating RN forceovers, virtually eliminating open shifts and establishing standard work. Cost savings in overtime and headcount amount to over $500,000 in 2006.
- Developed and defined a consumption-based replenishment system for a collaborative care Medical/Surgical area. Eliminated 4hrs/24hrs clinical time spent searching for supplies, decreased the number of people touching/managing supplies from 28 people to 7 (24h/7d).
- Manufacturing transformation leading to 50% Delivery improvement, customer defects reduced 98% and a revenue increase of $60 million realized in 6 months.
- Air Force Surgeon General (AFSG) staff realignment. Quality, organizational structure, metrics/measures, patient safety, staffing, issues-resolution, regulatory issues all were considered across multiple organizations within the AFSG.
Laura Sole is the Administrative Director for Ancillary Care Strategies. Laura provides expertise in human resource and credentialing. She has more than 25 years of healthcare experience. Previously, Laura was a human resources generalist at Riverview Medical Center in Red Bank, N.J., where she supported more than 800 employees with benefits, compensation, recruitment and policy interpretation. She earned a Bachelor of Science Degree in Business Administration from Regis University, Denver, CO, and is a certified Professional in Human Resources (PHR).
Sue Bowles is a Regional Operations Director for Ancillary Care Strategies. She has more than 25 years of healthcare management experience and previously served as manager of outpatient therapy services at Cedars Sinai Health System and executive director of gift services at UCLA. At Cedars, she successfully developed a number of specialty programs, including cancer rehab, lymphedema, urinary incontinence, voice center, ergonomics evaluations, return to work evaluations and work hardening and driving and community re-entry programs. Sue is a certified trainer for the Meyer’s Briggs Personality Type Indicator and has held many workshop events utilizing this tool. She has also served on the faculty of Mt. St. Mary’s College in Los Angeles and as part-time faculty in the Division of Occupational Science & Occupational Therapy at the University of Southern California in Los Angeles. She received her Doctorate in Occupational Therapy from the University of Southern California, Master of Business Administration degree from Pepperdine University, and Bachelor of Science Degree in Occupational Therapy from the University of Puget Sound.
Sue is a speaker/trainer on leadership and management topics.
Todd Hixson is a Regional Operations Director for Ancillary Care Strategies. He is a licensed physical therapist with over 19 years of clinical and management experience in a variety of healthcare system and private settings. His experience includes multi-disciplinary management of physical, occupational and speech therapy. He has extensive experience in program development, internal physician marketing, documentation, coding and compliance training, and clinical mentoring. Todd served as director of outpatient operations at Midwest HealthStrategies in Muncie, Ind. At Midwest, he was responsible for program development, marketing, coding, billing and documentation for 10 outpatient clinics. He also participated in the development of a human motion analysis laboratory and specialty clinic in collaboration with Ball State University’s Biomechanics Department. The team developed 3-D motion capture and a neurocom balance system to treat orthopedic, pediatric, neurological and sports patients. Todd's clinical focus has been with orthopedic, sports medicine, and spine patients, and he has received McKenzie Mechanical Diagnosis and Therapy A-E training. An ASTYM certified clinician, he earned a Master of Science Degree in Physical Therapy from the University of Iowa and a Master of Science Degree in Health Education from the University of Northern Iowa. Todd is a member of the McKenzie Institute.
Henry Castellanos is a Lean Practitioner at Ancillary Care Strategies. Henry's passion is in process improvement, building a culture of excellence, and accomplishing extraordinary results through waste reduction and employee engagement.
Henry has operational management experience in internal medicine, orthopedics, and materials management. Prior to joining ACS, Henry managed an internal medicine practice will more than 50 physician and staff. He also worked as a Lean Transformation Facilitator across multi-specialty service lines, including Internal Medicine and Primary Care, Oncology, Orthopedics, Pain, and Ambulatory Surgery. During his tenure at Dreyer Medical Clinic (Advocate Healthcare - a nationally recognized healthcare organization), Henry was instrumental in increased revenue in Orthopedics (26%) and Podiatry (18%). Henry also worked to improve the surgical ratio for an orthopedic surgeon from the 45th percentile to greater than the 75th percentile through application of lean methodology and tools.
Henry has facilitated Kaizen Event teams, coached and taught various process improvement tools and methodology. Henry's education is focused on Business and Healthcare Management. Henry is a Certified Crucial Conversations Practitioner and a Myers & Briggs Personality Type Indicator Practitioner.
Joan Cole is the Digital and Social Media Manager for Ancillary Care Strategies. She is passionate about communicating through social media, especially as a medium for driving ACS efforts to help Medical and Therapy practices to improve their operations and bottom line. In addition, playing a key role in bringing Lean methodology to Medical clinics to support healthcare improvement is very exciting. Joan has worked in the travel and tourism, higher education, consumer products, and consulting industries and has experience in internet marketing, marketing strategy, market research, technical support, and customer service.
Joan holds her Bachelor of Science degree in Management Science from the State University of New York, College at Geneseo, and her MBA from the University of Wisconsin, Whitewater, where she graduated Summa Cum Laude in 2011. She also holds the Award of Achievement in Digital Analytics from the University of British Columbia and is working toward her Certificate of Web Intelligence from the University of California - Irvine.
Vicki Lampert is Ancillary Care Strategies Director of Recruiting. She has more than 15 years of experience recruiting professional staff members for healthcare organizations. Before joining Ancillary Care Strategies, Vicki managed recruiting for the Mayo Clinic in Scottsdale, Ariz. Vicki has also recruited for Meridian Health System, a multi-site healthcare provider based on the East Coast. She earned a Bachelor of Science degree from the State University of New York in Albany, N.Y., and is certified as a Senior Professional in Human Resources (SPHR).