We dedicate ourselves to enhancing the quality of life of our customers, team, and partners through all of our activities.
Hilary’s passion is to partner with organizations to facilitate their transformation in even the most challenging of economic and healthcare environments. Hilary is President of Ancillary Care Strategies, providing oversight over its two business divisions. The PT Management Services Division provides co-management service line direction and oversight, HR, recruiting, regulatory compliance, billing advisement, and revenue cycle expertise, driving financial and clinical transformation results to clients nationwide. The Lean Leadership Enterprises division provides lean transformation and leadership development across physician-owned orthopedic, primary care, multi-specialty, hospital systems and organizations. With 15 years as a Founder and Principal of ACS, and leveraging more than 28 years of healthcare management experience, Hilary is passionate about leading our team into a new and challenging era. Her first venture was as owner of a nationwide Therapy company that specialized in the sales, marketing, licensing, service delivery and management of rehabilitation facilities, hospitals, skilled nursing facilities, home health agencies and specialty outpatient clinics. In addition, Hilary has been a principal at several start-up companies, including a long-term care facility, a leading edge pharmacy and disease management company and a healthcare software enterprise. Hilary has led or participated in a multitude of lean events and workshops, received lean tool training and certification from Virginia Mason and developed lean transformation knowledge and techniques as part of Therapy Transformations across multiple clients. She has presented those learnings and successes: “Transforming Outpatient Rehab Performance: A Case Study on How ‘Lean’ Principles were used to Eliminate Waste, Improve Clinical Outcomes and Substantially Increase Net Income”. Hilary earned a Master of Arts Degree and Bachelor of Arts Degree in Speech-Language Pathology and Audiology and her teaching credential from San Diego State University. Hilary is certified by the American Speech and Hearing Association (ASHA) and is a member of Adaptive Business Leaders (ABL) and Executive Women in Healthcare.
Laurie Fiorica is an engaging leader, operations expert, speaker, teacher and facilitator in a multitude of areas, including: strategic planning, systems thinking, lean methodology, Six Sigma methodology, interpersonal skills, operational management and leadership, and project management. She has spent her 20+ year career driving and helping teams and individuals make dramatic improvements internationally and across multiple industries. Laurie has held a variety of senior management positions in healthcare, including Chief Operating Officer of a large Multi-Specialty Practice and as VP, Operations and VP, Organizational Improvement. She has led or facilitated more than 1,000 improvement events and facilitated more than 2,500 hours of training. Laurie has unique expertise in workflow optimization, ancillary optimization, (including physical therapy, laboratory, radiology, materials management, and ambulatory surgery) and significant strategic and operational experience in Orthopedics and Musculoskeletal, Primary care – for profit, non-profit, and Federally Qualified Health Centers, Women’s Health, Medical Home (and Accountable Care), Cardiology, and Oncology service lines. From a management perspective, Laurie has personally led lean transformations achieving significant financial, quality, and productivity results in physician-owned medical practices, multi-specialty clinics, rural and urban hospital systems, traditional manufacturing and assembly as well as high volume and low volume, FDA-regulated manufacturing. She has taught the Toyota Production System within Thedacare (WI), Dreyer (Advocate) Medical Clinic (IL), Women’s College Hospital (Ontario, CA), Mirion Technologies, Red River Army Depot (Texarkana, TX), Air Force Surgeon General Office, Lockhead Martin, and many others. Laurie has a Bachelor of Science Degree in Biology from the State University of New York (SUNY) College at Geneseo and a Master of Science Degree from the University of Rochester School of Medicine and Dentistry. Laurie is a certified Six Sigma Blackbelt Practitioner and a recipient of the 2012 Woman of the Year recognition by the National Organization of Professional Women. Laurie is a speaker, teacher and facilitator in a multitude of areas, including: strategic planning, systems thinking, lean methodology, Six Sigma methodology, interpersonal skills, operational management and leadership and project management.
Sue Bowles is a Regional Operations Director for Ancillary Care Strategies. She has more than 25 years of healthcare management experience and previously served as manager of outpatient therapy services at Cedars Sinai Health System and executive director of gift services at UCLA. At Cedars, she successfully developed a number of specialty programs, including cancer rehab, lymphedema, urinary incontinence, voice center, ergonomics evaluations, return to work evaluations and work hardening and driving and community re-entry programs. Sue is a certified trainer for the Meyer’s Briggs Personality Type Indicator and has held many workshop events utilizing this tool. She has also served on the faculty of Mt. St. Mary’s College in Los Angeles and as part-time faculty in the Division of Occupational Science & Occupational Therapy at the University of Southern California in Los Angeles. She received her Doctorate in Occupational Therapy from the University of Southern California, Master of Business Administration degree from Pepperdine University, and Bachelor of Science Degree in Occupational Therapy from the University of Puget Sound. Sue is a speaker/trainer on leadership and management topics.
Eric Zambo is a Lean Practitioner at Ancillary Care Strategies. Eric’s background, education and international experience has given him the ability to expeditiously and creatively solve complex issues, strengthened his ability to effectively interface with people of varied cultural backgrounds and provided the capacity to foster a global perspective on business opportunities. Eric is committed to superior quality, exceptional integrity and is highly skilled at transforming strategy into action and achievement.
Eric has Lean Six Sigma and operational management experience in a variety of market segments including: Healthcare; Energy (Oil and Gas); Supply Chain; Construction; Finance; IT and Logistics. Prior to joining ACS, Eric was the Director of Process Improvement and Organizational Development for HonorHealth, a 6-hospital, 11,000+ employee healthcare system in Phoenix. At HonorHealth, Eric designed, implemented and managed the organization’s Learning and Development strategy and led a variety of HR, Clinical and Operations process improvement projects and programs. In 2012, Eric started work as a Lean Six Sigma consultant and trainer for Chevron Oil, a Fortune 20 company, in Malango, Angola, West Africa. Over a three year period, Eric delivered year-over-year hard dollar savings of over $150,000,000, mentored and lead over 100 improvement projects and trained over 500 contractors and employees from 40 different countries in Lean Six Sigma methodologies. In 2009, Eric joined CVS Health, a Fortune 10 company, as a Process Improvement specialist and within a short time, was promoted to Manager of Process Improvement, Quality Assurance & Training Development in which he led a multi-state team that supported the Coverage Determinations and Appeals department (400+ people in 8 states) that focused on performance & quality improvement, customer satisfaction and cost reduction. Prior to 2009, Eric worked in the Engineering, Sales and Commercial Finance industries in Arizona, Texas, Tennessee and Puerto Rico.
Eric received his Bachelor of Science in Mechanical Engineering from the University of Arizona and his Masters in Business Administration (MBA) from Arizona State University. He is also certified Project Manager and an ASQ Lean Six Sigma Black Belt.
Eric’s passion is traveling and exploring the world. His adventures have taken him to nearly every US state and over 75 countries.
Henry Castellanos is a Lean Practitioner at Ancillary Care Strategies. Henry’s passion is in process improvement, building a culture of excellence, and accomplishing extraordinary results through waste reduction and employee engagement.
Henry has operational management experience in internal medicine, orthopedics, and materials management. Prior to joining ACS, Henry managed an internal medicine practice wilth more than 50 physician and staff. He also worked as a Lean Transformation Facilitator across multi-specialty service lines, including Internal Medicine and Primary Care, Oncology, Orthopedics, Pain, and Ambulatory Surgery. During his tenure at Dreyer Medical Clinic (Advocate Healthcare – a nationally recognized healthcare organization), Henry was instrumental in increased revenue in Orthopedics (26%) and Podiatry (18%). Henry also worked to improve the surgical ratio for an orthopedic surgeon from the 45th percentile to greater than the 75th percentile through application of lean methodology and tools.
Henry has facilitated Kaizen Event teams, coached and taught various process improvement tools and methodology. Henry’s education is focused on Business and Healthcare Management. Henry is a Certified Crucial Conversations Practitioner and a Myers & Briggs Personality Type Indicator Practitioner. Henry received his Bachelor of Science in Business Management-Healthcare, from Hallmark University in Texas.
Melissa Clark is a Regional Operations Director for Ancillary Care Strategies. She is a licensed occupational therapist and certified hand therapist with over 25 years of clinical, education and healthcare management experience. She has worked in a variety of hand/outpatient settings in clinical and management roles. Melissa served as Assistant Professor for A.T. Still University’s Occupational Therapy Program and was engaged in teaching, program development, policy/procedure implementation, accreditation and research. She also worked for Smith & Nephew Rolyan, Inc. as a clinical education consultant and developed national education programs while managing a $1 million territory. Melissa was Founder/President of Progressive Rehab Concepts, Inc., a national continuing education business. She has held several positions on the Arizona Occupational Therapy Association Executive Board including Vice President, Treasurer, Board Member, Conference Chair and Marketing Chair. Melissa has traveled with clinical service teams to several countries including Honduras, Guatemala, Mexico, Panama and Romania to provide therapy, training and assistance with start-up clinics for underserved pediatric and adult populations. Melissa received her Doctorate of Health Science degree in Global Health from Nova Southeastern University, a Master’s degree in Exercise Science and Health Promotion from California University and a Bachelor’s degree in Occupational Therapy from Indiana University.
Eric is a Regional Director with Ancillary Care Strategies. Eric graduated from Physical Therapy school from Northern Arizona University in 2000 with his Master’s Degree in Physical Therapy. His first job was at a manual therapy spinal specialty clinic in Portland, OR where he spent a total of about 1.5 years. After his daughter was born, he and his family moved back to AZ to the Surprise area. He then went into private practice as the Clinic Director in Glendale, AZ and was there for 9 years. While in private practice Eric worked with a variety of patients including athletes, worker’s comp, motor vehicle accidents, and standard OP Orthopedic patients. He left private practice to work for Banner Health. There he had the opportunity to build his neuro skills and worked with more vestibular patients and implemented utilization of PT in the ER – triaging and treating patients on-site acutely. He was in a leadership role for a fund-raising campaign with Banner Health, that raised a total of about $110,000 for hospital improvements. Eric was the Co-Lead and then Lead of the Banner Out Patient Therapy Leadership group, Managers in Clinical Excellence. The group was dissolved pending a merger with Select Medical. He was with Banner Health as a Physical Therapist and Clinical Manager for 8 years.
Outside work, Eric enjoys running and cycling. He completed his first half-marathon in September 2018 and runs about 10 miles per week. Before getting more into running he was cycling up to 5000 miles in a year. He participates in 2 cycling or running events a year, for charity. He has hiked the Grand Canyon to Phantom Ranch once and wants to do it again. He also received his Black Belt in taekwondo in 2017. Eric enjoys yoga and weekend hikes.
Matt Beno is a Lean Practitoner with Ancillary Care Strategies and has been providing operational expertise and teaching Lean for 18 years.
Holly is the Credentialing Coordinator for Ancillary Care Strategies. She has excellent customer service skills and has been providing credentialing expertise for 6+ years.
Todd Hixson is a Regional Operations Director for Ancillary Care Strategies. He is a licensed physical therapist with over 19 years of clinical and management experience in a variety of healthcare system and private settings. His experience includes multi-disciplinary management of physical, occupational and speech therapy. He has extensive experience in program development, internal physician marketing, documentation, coding and compliance training, and clinical mentoring. Todd served as director of outpatient operations at Midwest HealthStrategies in Muncie, Ind. At Midwest, he was responsible for program development, marketing, coding, billing and documentation for 10 outpatient clinics. He also participated in the development of a human motion analysis laboratory and specialty clinic in collaboration with Ball State University’s Biomechanics Department. The team developed 3-D motion capture and a neurocom balance system to treat orthopedic, pediatric, neurological and sports patients. Todd’s clinical focus has been with orthopedic, sports medicine, and spine patients, and he has received McKenzie Mechanical Diagnosis and Therapy A-E training. An ASTYM certified clinician, he earned a Master of Science Degree in Physical Therapy from the University of Iowa and a Master of Science Degree in Health Education from the University of Northern Iowa. Todd is a member of the McKenzie Institute.
Laura Sole is the Administrative Director for Ancillary Care Strategies. Laura provides expertise in human resource and credentialing. She has more than 25 years of healthcare experience. Previously, Laura was a human resources generalist at Riverview Medical Center in Red Bank, N.J., where she supported more than 800 employees with benefits, compensation, recruitment and policy interpretation. She earned a Bachelor of Science Degree in Business Administration from Regis University, Denver, CO, and is a certified Professional in Human Resources (PHR).